Question 1

Do you accept custom orders?

Accepted Answer

Yes we accept custom shoe requests! If an item that you want is not listed on the site, send us a DM @thepinklabelcollectionn with a picture along with the brand, style, size, and color and we'll let you know if it's available.

Question 2

Can I change or cancel my order after purchasing?

Accepted Answer

If you need to make any changes to your order, please contact us within 24 hours after placing your order. After 24 hours, there are no cancellations or changes.

Question 3

What payment methods do you accept?

Accepted Answer

We accept all major credit cards/debit cards, PayPal, and Apple Pay for a secure and convenient checkout experience.

Question 4

How long does my order take to process?

Accepted Answer

All pre-orders take 2-3 weeks business days (Monday-Friday not including weekends) to deliver. Once your order has shipped, you will receive an email or text message with tracking information. Delivery times will vary depending on your location.

Frequent Asked Questions

Do you accept custom orders?

Can I change or cancel my order after purchasing?

What payment methods do you accept?

How long does my order take to process?